At Safmarine we differentiate ourselves in the shipping industry through our people – our people define our way of doing business….
As Safmariners we are:
… We demonstrate true empathy towards our customers and colleagues.
… We spend time with our customers, getting to know their business
… We are accountable
… We are engaging and helpful, dealing with challenges in a smart and efficient way
… We are resolute and determined to do whatever it takes to be our customers’ carrier of choice
… Our work is our passion as well as our profession
… We go the extra mile always keeping our customers’ best interests at heart
… We listen to understand our customers’ business
… We try to understand what keeps our customer awake at night so we can implement procedures to ensure our customer has a good nights sleep.
But what does it means to be PERSONAL, COMMITTED and UNDERSTANDING Safmariner?
“Safmariners are not “here today, gone tomorrow” employees. We are dedicated, highly-trained, motivated and experienced individuals, committed to taking extra care of our customers.”
An Organisational Survey on ‘What makes a true Safmariner?’ identified our 3 key Safmarine characteristics:
- We engage with our customers and colleagues
- We adopt a customer-oriented attitude
- We cooperate with our customers and colleagues
At Safmarine, this is the basis for all relevant HR-programmes that attract, develop, and drive Safmariners.